Refunds & Returns

Last updated 2026-08-04.

Return & Refund Policy

All Within 14 days of receiving the product,

if the product is faulty or not in accordance with your order you should notify the customer support team of your intent to return the product.

Faults are not limited to 14 days: the consumer law of your EU country applies in full.

All orders can be cancelled until they are shipped. If your order has been paid and you need to change or cancel it, contact us as soon as you can. There is no fee to cancel before dispatch.

Refund Policy

Should you request a refund, we refund the full price you paid for the goods. If you withdraw within 14 days, the standard delivery cost you paid is refunded too.

Refunds may be held in credit against your account for future purchases if requested.

Or you may request a refund for the amount owing at any time by contacting the customer support team.

You can return your product anytime within 14 days for an exchange or a full refund of the price paid for the goods, subject to the following conditions.

• Items must be shipped back to the Regional Office & Warehouse (see address at bottom of this page)
• Must not be marked, scratched or damaged.
• Must be returned in the original packaging in original condition.
• All returned items will be thoroughly inspected.